Your main responsibilities will include:

• Analyzing problematic payments, thoroughly investigating and resolving various payment transaction queries.
• Interacting with PSPs to quickly resolve issues.
• Processing chargebacks.
• Monitoring the functionality of payment methods, actively analyzing and tracking the efficiency of different payment methods.
• Participating in report analysis, identifying errors, and recognizing patterns in reports and frequent customer errors.
• Maintaining accurate reporting.

Our ideal candidate possesses the following qualifications:

• At least 1 year of experience in a similar role.
• Quick response to requests.
• Efficient problem-solving for payment issues.
• Proactiveness in working and communicating with PSPs.
• English proficiency at an Upper-Intermediate level.
• Ability to make independent decisions.
• Hands-on experience working in a multitasking environment.
• Responsibility, stress resilience, goal-orientation, and initiative.

Our hiring process includes three steps to build a successful and effective team:

• Communication with a recruiter;
• Interview with management;
• Job Offer.

Why you’ll love working with us:

• The opportunity to actively influence the product and expand its areas;
• Competitive salary in USD;
• Fully remote position;
• Flexible schedule that suits you: Mon-Fri from 08:00/10:00 to 17:00/19:00;
• Paid vacation and sick leave;
• Opportunity to take Days Off at your own expense and additional ones covered by the company;
• Progressive leadership focused on communication;
• Salary review based on achievements;
• Personalized congratulations from the company for important events;
• Cozy team-building events with the team;
• Compensation for sports or other hobbies;
• Effective support from the HR Department, management, and team;
• Mental health support;
• Opportunity to attend conferences.