Your main responsibilities will include:

• Communicating with VIP clients via phone, email, and messengers (using CRM), handling incoming requests;
• Assisting clients in resolving all product-related issues;
• Timely informing clients about our current promotions, offers, and advantages;
• Informing other departments about identified issues or technical errors to address client needs.

Our ideal candidate has the following qualities:

• At least 1 year of experience in service sales or customer support (Gambling/Gaming industry is a plus);
• Experience in client communication (messengers, calls, email, etc.);
• Strong presentation skills;
• Understanding of customer psychology and ability to build trusting relationships;
• Ability to prioritize tasks in a dynamic environment;
• Knowledge of sales techniques.

Our hiring process consists of three steps to build a successful and effective team:

• Communication with the recruiter;
• Interview with management;
• Job Offer.

Why you’ll love working with us:

• Competitive salary in USD;
• Fully remote position;
• Flexible schedule that fits you: Mon-Fri from 09:00/10:00 to 18:00/19:00;
• Paid vacation and sick leave;
• Opportunity to take Day Offs at your expense and additional ones covered by the company;
• Progressive leadership focused on communication;
• Salary review based on achievements;
• Personalized congratulations from the company for important occasions;
• Cozy team-building events;
• Compensation for sports or other hobbies;
• Strong support from the HR Department, management, and the team;
• Mental health support compensation;
• Opportunity to attend conferences.